This tip is coming from a shortfall of mine. I have been releasing WordPress themes and plugins for a while, and often times people face problems while installing and using those. When they do, their first reaction is to visit the post that released the plugin or theme and leave a comment there reporting the problem that they are having.
Obviously whenever I came across those comments I try to answer them as quickly as possible. The problem is that lately I was forgetting to check those posts, and the support questions were piling up.
The solution I have found is simple: create a list of the posts that need your constant attention on the comments section. Put it in an excel file or in your favorite online tool (e.g. Google Docs), but remember to check it regularly so that comments that require your feedback don’t go unanswered.
There are several types of posts that might require constant monitoring. Posts releasing plugins, products, themes are one example. Complex how-tos and tutorials are another one. So make the list and keep an watch on them!
An alternative solution is to subscribe to your own comments RSS feed.
What do you do to make sure that comments that require your feedback will not get neglected?
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Friday, March 2, 2012

Create a List of Posts That Need Your Attention on the Comments Section
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